Why the Right Data is as Important in Small Businesses as it is in Big Companies – Jennifer Frigault

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In this episode of Rehabbing Your Revenue Cycle Podcast, host Robert Kowalick welcomes Jennifer Frigault, PCC , former SVP of Data and Analytics at Gannett, Inc / USA Today Co., Founder and Executive Coach at Spire Vision Leadership , CEO Coach at Maui Mastermind & Executive Leadership Coach at ExecOnline . Jennifer shares her journey from heading up data initiatives at USA TODAY Co., Inc. to helping small businesses improve financial, team, operations, sales, and marketing outcomes. She explains how her deep understanding of data, from predictive modeling to measuring must have metrics, is crucial for improving business outcomes. With her expertise, Jennifer is now helping clients in industries like healthcare optimize their processes and use data to drive better decisions, reduce complexity, and scale their businesses. Her story highlights the importance of leveraging data to maximize value and improve financial stability in challenging business environments. With over 20 years of experience in data strategy, Jennifer Frigault built a strong foundation in leading high-performing teams. Jennifer works with clients in various industries, including healthcare, to optimize processes using data. By identifying key areas for improvement and leveraging data for strategic decisions, Jennifer has helped clients increase efficiency, reduce complexity, and drive better financial outcomes. Her work empowers business owners to create more stable and scalable businesses, even in challenging environments. Expect to Learn -How Jennifer transitioned from senior vice president of data strategy in a multi-billion-dollar public company to helping small business owners through coaching. -Why having the right data is crucial for driving smarter business decisions and improving financial outcomes. -How data enables better decision-making around customer acquisition, marketing channels, and lifetime value. -How reducing revenue cycle complexity is the catalyst for improving practically every healthcare business outcome that impacts financial performance, stability and scalability all while helping business owners have a life outside of their successful business. -Why using the right data is key to identifying challenges, optimizing processes, and achieving business growth. -How aligning teams around common data-driven goals helps create a more stable and scalable business. Timestamps [00:00] – Teaser [03:22] – Jennifer’s Background: Data Strategy & Analytics Evolution [04:14] – The Role of Data in Scaling a Business [05:43] – Optimizing Patient Acquisition and Retention [07:42] – The Business Challenges in Physical Therapy [10:38] – Squeezed Margins and Rising Costs in Healthcare [13:16] – Using Data to Optimize Revenue Cycle Efficiency [16:29] – Expanding Services to Increase Client Lifetime Value [17:50] – The Core Business Must Be Solid Before Expansion [19:49] – Coding Optimization for Better Revenue [24:11] – Time Analytics and the 400% Efficiency Variance [26:22] – Reducing Complexity in Billing to Improve Cash Flow [29:15] – Identifying Root Causes of Billing Delays [32:21] – Balancing Billing Time Supply and Demand [35:35] – Connecting Teams Through Data Visualisation [38:04] – Overcoming Data Overload and Analysis Paralysis [40:08] – The Role of Marketing in Profitable Business Growth Follow Jennifer Frigault, PCC on: 👉 LinkedIn - https://www.linkedin.com/in/jenniferfrigault/ Company LinkedIn: 👉 Spire Vision Leadership - https://www.linkedin.com/company/spirevisionleadership/ 👉 Maui Mastermind - https://www.linkedin.com/company/maui-mastermind/ 👉 ExecOnline - https://www.linkedin.com/company/execonline/ Company Website: 👉 Spire Vision Leadership - https://spirevisionleadership.com/ 👉 Maui Mastermind - https://mauimastermind.com/ 👉 ExecOnline - https://www.execonline.com/ Follow Robert Kowalick on: 👉 LinkedIn - https://www.linkedin.com/in/robert-kowalick-610502102/ 👉 Company Website - https://ascendsolutionsllc.com/ Follow Rehabbing Your Revenue Cycle Podcast: 👉 Youtube: https://www.youtube.com/@RehabbingYourRevenueCycle 👉 Facebook: https://www.facebook.com/RehabbingYourRevenueCycle/ 👉 Instagram: https://www.instagram.com/rehabbingyourrevenuecycle/

Why the Right Data is as Important in Small Businesses as it is in Big Companies – Jennifer Frigault

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It’s About Time: How Time-Based Billing Intelligence Data Can Maximize the Value of Your Practice (Part 1)

How Time-Based Billing Intelligence Data Becomes the Basis for Reducing Revenue Cycle Complexity and Improving Revenue Cycle Outcomes (Part 2)