Why I Hired a Software and Systems Engineer as President of My RCM Services and Time Analytics Data Companies, with Dan Loch

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In this episode of Rehabbing Your Revenue Cycle Podcast, host Robert Kowalick introduces Daniel Loch , the President of Revenue Cycle Solutions, LLC and Ascend Solutions LLC . The headline: Bob deliberately put a software engineer and systems engineer in the president seat of an RCM, data and time analytics company. Dan’s journey started in Chrysler plant-floor systems, a medical records and PM startup, starting RCM services at TriZetto Provider Solutions now Cognizant, running sales at EZClaim, and developing and running iCloud Pro for EZClaim before joining Bob at Revenue Cycle Solutions and Ascend Solutions. In his time at EZClaim, Dan integrated with thousands of healthcare practices doing billing in-house and hundreds of RCM / billing services companies. Robert and Daniel discuss how all those companies struggled with the same problems through similar structures yet none of them had a solution that addressed the root causes of those problems except RCS and Ascend. Revenue Cycle Solutions uses proprietary data and the Ascend Solutions Practice Data Solutions data platform to convert biller experience into business intelligence to quantify Revenue Cycle Complexity (“RCC”) and reduce it through engineering Billing Time Supply models to match wildly varying Billing Time Demand conditions. Dan joined Bob because Bob had developed the only model in healthcare that can align all stakeholders around the right data and common objectives. Working with Bob in RCS and Ascend through a unique time analytics based model driven by proprietary data and an emerging technology was just the right move for Dan at this point in his career and what Bob needed at this stage of business evolution. Inventor Dean Kamen said, every once in a while, a new technology, an old problem and a big idea turn into innovation. That is exactly what is happening at RCS and Ascend. On today’s episode, we discuss how to identify the root causes of revenue complexities and the potential benefits of dynamic time supply models. He highlights the challenges posed by high denial rates and the need for future technological solutions, such as workflow automation and AI integrations. His insights provide practical steps for healthcare providers to lower administrative complexity, improve financial outcomes, and build enterprise value. With a broad background in software engineering and systems engineering, Daniel Loch has a deep understanding of RCM business processes and operational control systems. Bob and Dan discuss the real sources of problems in the way of getting all the money, fast, and cost-effectively. Bob and Dan walk through why the two main industry-default structures fail, and why a variable time supply model is needed. They discuss their new Billing Time Demand calculator about to be put into action and close on AI: a two-year horizon for practice owners, not ten — and why an RCS and Ascend as an RCM partner that understands the functional realities of healthcare businesses is the best positioned to lead RCM organizations and practices through the AI whirlwind that is underway. Expect to Learn -How Revenue Cycle Solutions helps healthcare practices maximize business intelligence and reduce process-based revenue risks. -How functional intelligence silos contribute to time-demand escalation and how to manage teams effectively. -Why converting day-to-day biller experience into RCM intelligence is essential to success. -How regular root cause time analytics and metrics can prevent claim issues. -Why a time-based approach to data, process and system design today is the required foundation for future enterprise value for healthcare practices. -Why you’re standing at a fork in the road today with a 2-year horizon to reinvent your healthcare business in the context of AI. -Why RCS and Ascend are uniquely positioned to lead healthcare from its chaotic, structurally flawed, poor outcome condition today to a streamlined, controlled outcome-based future. Timestamps: [00:00] - Teaser [01:11] - Introduction of guest Daniel Loch [04:45] - From Software Engineering to an MBA [13:47] - True Partnership and Data Utilization [21:17] - Revenue Cycle as a Time-Based Problem [27:59] - Root Cause Analysis and Self-Inflicted Burden [33:49] - Fixed Time Supply Versus Variable Demand [43:30] - Workflow Automation and AI Agents [54:49] - Closing Thoughts and Final Advice Follow Daniel Loch on: 👉 LinkedIn - https://www.linkedin.com/in/daniel ielloch/ Follow Guest’s Companies on: - Revenue Cycle Solutions, LLC: 👉 LinkedIn - https://www.linkedin.com/company/revenue-cycle-solutionsllc/ 👉 Website - https://revenuecyclesolutionsllc.com/ - Ascend Solutions LLC: 👉 LinkedIn - https://www.linkedin.com/company/ascend-solutions-llc-co/ 👉 Website - https://ascendsolutionsllc.com/ Follow Robert Kowalick on: 👉 LinkedIn - https://www.linkedin.com/in/robert-kowalick-610502102/ 👉 Company Website - https://ascendsolutionsllc.com/ Follow Rehabbing Your Revenue Cycle Podcast: 👉 Youtube: https://www.youtube.com/@RehabbingYourRevenueCycle 👉 Facebook: https://www.facebook.com/RehabbingYourRevenueCycle/ 👉 Instagram: https://www.instagram.com/rehabbingyourrevenuecycle/

Why I Hired a Software and Systems Engineer as President of My RCM Services and Time Analytics Data Companies, with Dan Loch

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Keep going

It’s About Time: How Time-Based Billing Intelligence Data Can Maximize the Value of Your Practice (Part 1)

How Time-Based Billing Intelligence Data Becomes the Basis for Reducing Revenue Cycle Complexity and Improving Revenue Cycle Outcomes (Part 2)