Episode 15 · Conversations

What Millions of Claims Revealed About Revenue Cycle Management with Craig Brasington

In this episode of Rehabbing Your Revenue Cycle, host Robert Kowalick, Founder and CEO of Ascend Solutions, LLC and Revenue Cycle Solutions, LLC, shares a webinar conversation with Craig Brasington, Vice President of Revenue at Stride EMR.

Host: Robert Kowalick
Published: Sep 17, 2026
Listen on: Apple · Spotify · YouTube

Episode summary

In this episode of Rehabbing Your Revenue Cycle, host Robert Kowalick, Founder and CEO of Ascend Solutions, LLC and Revenue Cycle Solutions, LLC, shares a webinar conversation with Craig Brasington, Vice President of Revenue at Stride EMR. They examine the revenue cycle complexity black hole, the operational sources that delay or reduce reimbursement, the relationship between Billing Time Demand (BTD) and Billing Time Supply (BTS), and how data, automation, and AI can help practices identify root causes and build more effective revenue cycle operations.

Show notes

In this episode of Rehabbing Your Revenue Cycle, host Robert Kowalick, Founder and CEO of Ascend Solutions, LLC and Revenue Cycle Solutions, LLC, shares a webinar conversation with Craig Brasington, Vice President of Revenue at Stride EMR. They examine the revenue cycle complexity black hole, the operational sources that delay or reduce reimbursement, the relationship between Billing Time Demand (BTD) and Billing Time Supply (BTS), and how data, automation, and AI can help practices identify root causes and build more effective revenue cycle operations.

Craig Brasington brings a revenue cycle and technology background to the conversation, including experience with revenue cycle technology and services. He discusses Stride’s focus on using data and technology to address operational complexity across the patient, front-office, clinical, and billing workflows.

Expect to Learn

  • How to define revenue cycle complexity and identify where it originates across a practice.
  • How patient registration, documentation, policies, system setup, and payer requirements can affect billing outcomes.
  • How a gap between Billing Time Demand and Billing Time Supply is the reason your accounts receivable aging is unhealthy.
  • Why converting administrative workflows into data can create tremendous practice knowledge and ultimately intellectual property and drive evolution in autonomous integrations with practice workflows.
  • How to distinguish between automation and AI when evaluating technology solutions.
  • Why practices should require data ownership, business intelligence creation, and customization when adopting AI and automation.
  • How “Human in the Loop” (HITL) models will change the administrative process, role design, and implementation.

Timestamps

  • [00:00:00] - Teaser
  • [00:07:13] Introduction to Revenue Cycle “Black Holes” and Clinic Challenges
  • [00:10:28] Understanding the Revenue Cycle as a Business
  • [00:17:00] Why Revenue Cycle Complexity Is a “Black Hole”
  • [00:19:58] Finding the True Origin of Revenue Cycle Complexity
  • [00:26:52] How Complexity Creates Time Demand
  • [00:35:57] Why Technology and AI Are Not the Same Solution
  • [00:45:47] How to Choose the Right Technology Partner
  • [01:02:37] What Is the First Step to Reducing Revenue Cycle Complexity?

Disclosure: Portions of this episode (such as the introduction or promotional segments) use AI-generated voice narration produced under human editorial review.

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